Shipping policy

Thank you for shopping with Brat Paws.

We are committed to delivering your order as quickly and efficiently as possible.

Shipping Method

All orders are shipped via Aramex Door-to-Door Courier Services.

Once your order has been processed and dispatched, you will receive a tracking number (where available) to monitor your shipment.

Processing Time

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is 8–11 business days from the date of dispatch.

Please note that delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, public holidays, peak seasons, and other circumstances beyond our control.

Delivery Delays

While we strive to ensure timely delivery, Brat Paws cannot guarantee delivery dates.

Brat Paws shall not be held liable for any delays caused by:

Courier service disruptions
Weather conditions
Public holidays
Industrial action or strikes
Incorrect delivery information supplied by the customer
Remote or outlying delivery areas
Any circumstances beyond our reasonable control

Delivery delays do not entitle customers to compensation, damages, chargebacks, or cancellation of an order that has already been dispatched.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

Brat Paws will not be responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information.

Lost or Damaged Parcels

In the unlikely event that a parcel is lost or damaged during transit, please contact us within 48 hours of the expected delivery date.

We will work with Aramex to investigate the matter and determine an appropriate resolution.

Brat Paws reserves the right to await the outcome of the courier investigation before issuing any replacement or refund.

Delivery Confirmation

Once a parcel has been marked as delivered by the courier to the address provided by the customer, Brat Paws' delivery obligations shall be deemed fulfilled.